What It's Like To Be An Outside Sales and Design Consultant At The Container Store

At The Container Store, one of the ways we transform lives through the power of organization is by creating custom solutions that fit the unique needs of every space in a customer's home. These custom spaces come to life via the hard work and dedication of our Outside Sales and Design Consultants (OSDC). Whether it's our modular Elfa product line, an innovative Avera system, or a customized built-to-order Preston solution, our OSDCs can remedy even the biggest organizational worries.

The OSDC position is a sales-centric role that combines exceptional customer service skills with design expertise, ensuring a satisfying experience for every client. They engage with customers through repeat business, customer referrals, or through inquiries from clients seeking expert solutions, both online or in-store. A seamless customer experience is delivered throughout the entire custom space process, which includes an in-home consultation, design service, installation and organization. No matter which product line, every custom space project is treated as a personalized experience and result that is tailored to each customer's needs.

We recently spoke with two of our current OSDCs to learn more about their day-to-day responsibilities and why they love what they do. Sebastian Aguilar, based in the Washington D.C. area, has been with the company since January 2021 and was promoted into his current role in May of last year. Chiara Borruso works out of our Paramus, New Jersey store location, and has been with The Container Store since January 2022.

What's a typical "day in the life" of an Outside Sales and Design Consultant?

Sebastian: My day begins with a team check-in, where we discuss our ongoing projects and any challenges we need to tackle. Next, I meet with clients in their homes, in-store, or virtually to gather insights into their unique requirements and preferences. This part of the day is all about understanding their lifestyle and organizational challenges. With this information, I then dive into designing custom storage solutions that capture the essence of their vision and progress to the careful selection of materials that will bring the design to life. As the day winds down, I review the progress of ongoing projects, ensure everything is on track, and prepare for the next day's consultations and design work. It's a fulfilling blend of creativity and practicality that makes each day exciting and rewarding.

Chiara: The day begins with checking emails to stay updated on client inquiries and project updates. Most days I meet a new client for a consultation, discussing needs and measuring the space. Depending on my calendar, I might head to other appointments; if not, I work on designs. Walking the sales floor is another favorite activity of mine, as it allows me to explore newly arrived products and brainstorm how to integrate them into my designs effectively. This hands-on approach not only keeps me updated on the latest trends and offerings, but also inspires innovative solutions that enhance the quality and creativity of my work.

What is your favorite thing about working for The Container Store?

Sebastian: My favorite thing is the collaborative environment. The team is composed of talented individuals who are passionate about creating functional and beautiful spaces. There's a strong sense of support and teamwork, which makes every project a joint effort. Additionally, seeing the satisfaction and happiness on our clients' faces when their spaces are transformed is incredibly rewarding.

Chiara: Every day is a new adventure where I get to combine my passion for fashion and design with a commitment to meeting my clients' needs. As a dedicated professional, I thrive on the opportunity to connect with new clients and learn about their lifestyles, understanding their unique preferences and aspirations. I find joy in translating my clients' visions into reality. I am grateful for the opportunity to pursue my passion daily, creating meaningful connections and bringing creative visions to life.

What is something people might be surprised to learn about your role as an OSDC?

Sebastian: People are often surprised by the level of intimacy and trust involved in our work. Clients invite us into their homes and share their daily routines and personal habits so that we can design solutions tailored specifically to them. It's a privilege to be trusted with creating spaces that not only meet their practical needs, but also enhance their lifestyle and well-being. It's about more than just storage--it's about creating harmony in their daily lives.

Chiara: Something people might find surprising about being a custom spaces designer is the level of detail and customization involved in each project. It's not just about shelves and racks; it's about understanding the client's lifestyle, habits, and storage needs down to the smallest detail. Being a designer involves a meticulous blend of practicality and creativity, aiming to transform a mundane storage area into a personalized sanctuary that reflects the clients' unique style and organizational needs.

What is your favorite custom spaces project you've worked on?

Sebastian: A standout project for me was designing a custom walk-in closet for a client who had an extensive wardrobe but needed a space that was both functional and visually appealing. We included glass-front cabinets and LED lighting to highlight her collection. The end result was a stunning, Instagram-worthy closet that perfectly matched her style.

Chiara: One of my most memorable projects was a beautiful closet for a female client. Working with her was a delightful experience because of her collaborative approach and clear vision for her project. Together, we were able to execute the design exactly as she envisioned, resulting in a finished space that perfectly met her needs and preferences. The client's positive attitude, fashion sense, and effective communication made the entire process smooth and enjoyable.

How does the Outside Sales Design Consultant role provide work/life balance?

Sebastian: The role offers excellent balance through flexible scheduling and the option to work remotely. TCS values our well-being and understands the importance of balancing professional and personal life. This flexibility allows us to stay motivated and maintain our creativity, ensuring we can deliver our best work while also enjoying our personal time.

Chiara: The OSDC role provides a flexible schedule and the option to work virtually anywhere. Depending on your scheduled appointments and project timelines, you can schedule your own work hours. Building strong relationships with clients can lead to referrals and repeat business, which can provide stability and predictability in your schedule. Designing custom spaces can be creatively fulfilling and provides a sense of accomplishment that extends beyond work hours.