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How do you want to work with your closet expert?

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Appointment
Virtual
In-Home Design
In-Home
Consultation
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or Live Chat

How do you want to work with your closet expert?

In-Store
Appointment
Virtual
In-Home Design
In-Home
Consultation
Email, Phone
or Live Chat
Design a Custom
Closet Online
Design a Reach-In
Closet Online

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To schedule your installation, please call 888-202-7622 or fill out the form below.

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To schedule your in home measuring appointment, please call 888-202-7622 or fill out the form below.
The fee for measuring is $50 for unlimited spaces due at time of service.

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Topics
  • Getting Started
  • Product Details
  • Warranty & Care
  • Installation & Delivery
Why should I buy Preston from The Container Store?

You simply won't find a better value. Not only is every space made to order, but also we manufacture it from the highest quality materials. We are the custom space and organization experts with more than 35 years of experience and 11,000 genius products available to create the ultimate space for you. Best of all, we take care of the entire process from designing, measuring, demolition, installation and cleanup. We even have expert Organizers available to style and organize your space.

Where can I see Preston spaces in person?

Preston spaces will be on display in select stores beginning April 2022.

I don't live near The Container Store. Can I still order Preston and have it installed?

Please call 855-827-5623 and we'll be happy to discuss options with you. Customers who live outside a 25-mile radius from one of our stores will incur additional fees related to freight and installation that will be calculated based on the additional mileage and the size and scope of the project.

What is the process of ordering a Preston space?

To get started, you'll work with one of our experienced designers to create a space that is completely custom for your home. Next, we take professional measurements of your space to confirm the exact dimensions, and then review your design with you to ensure everything is perfect. Once you approve your design, we will place your order (50% payment is collected at this time) and schedule installation. The remainder of the payment is collected upon installation.

How long does the process take?

Length of the process depends on complexity of the design, anywhere from three to five months from design to installation.

What is included in the price of my Preston space?

Everything! The cost of your space includes design, measuring, delivery, demolition (removal of up to two rods and two shelves per wall, plus related touch-ups with flat white paint), installation and trash removal.

What do I need to get started?

You have several options. To get started, you visit us in our stores, or set up an appointment over the phone or online. We'll schedule an online virtual consultation or come to you in your home to discuss your custom space. To get an estimate, all you need are rough measurements of your space. We'll consult with you to determine your needs and create an on-the-spot estimate giving you a range of prices.

What is Preston made of?

Preston spaces are custom-made using 3/4" thick Thermofused Laminate (TFL), which consists of melamine fused to a high-density particleboard (the preferred core material for cabinetry and fixtures). No trees are harvested in the production of our particleboard; rather it is made from recycled and reclaimed wood.

Does Preston hang on the wall?

Preston spaces are custom-built using floor-based or wall-mounted construction or a combination of both to meet your organization needs.

What is TFL?

Thermofused Laminate (TFL) consists of melamine over high-density particle board (the preferred core material for cabinetry and fixtures). No trees are harvested in the production of our particleboard; rather it is made from recycled and reclaimed wood.

How many finishes are available?

We offer eleven premium finishes in a variety of colors and textures. To choose a finish style for your new Preston space, click here.

How many door styles does Preston offer?

In addition to offering three different door profiles, you can also choose from either solid doors, several styles of tempered glass-front doors, as well as mirrored and mesh doors.

How many drawer styles does Preston offer?

Drawer styles include three profiles. In addition, drawers come in 3 standard widths, four heights and three depths to accommodate your storage needs. We also offer under-mount glides to provide a clean, nearly invisible look.

What does "soft-close" mean?

Both our drawers and our doors are soft-close. This means they close on their own with a gentle push.

What does "full-extension" mean?

All of our drawers are full-extension. This means you can pull them out all the way, giving you full access to the contents of the entire drawer.

What is a dovetail joint?

A dovetail joint is used in carpentry. It's a particularly strong joint that resists pulling apart. It's made when a series of fingers cut to extend from the end of one board interlock with a series of fingers cut into the end of another board. They lock together like a puzzle.

Can I get lighting for my Preston space?

Yes, Preston can be outfitted with a LED lighting package. The lighting can be hardwired into a wall or push-button switch. The lighting can also be controlled with a dimmer. We will provide you with electrical specifications and everything you need to know after your design is confirmed.

Can I purchase lighting separately?

Because the LED lighting is integrated into the design of the solution, it cannot be purchased separately.

Can I purchase accessories separately?

Yes, many of our accessories may be purchased separately.

Where is Preston made?

Preston custom systems are manufactured right here in the United States.

What is the longest length for a shelf or closet rod?

Our shelves can span 36 inches, as can our closet rods.

What is the maximum height a Preston solution can be?

Preston spaces are custom-built to fit your space and can be a maximum of 12' tall.

Will my closet be custom made to fit my space?

Yes, every Preston space is custom-made to fit your needs.

What is your return policy?

Because they are custom made, Preston spaces are non-refundable.

Does Preston come with a warranty?

Yes, we stand behind Preston. You can read more about it here.

How do I care for my space?

Caring for your space is easy. Treat it like you would any fine piece of furniture. You can use a damp towel or nonabrasive household cleaner such as Murphy® Oil Soap or Formula 409® All-Purpose Cleaner. For stubborn stains, use mineral spirits. Do not use products containing acetone, acetate or ethyl alcohol. Harsh solvents and/or abrasives such as turpentine may break down the material bonds and should be avoided. Ammonia cleaners should be diluted. Certain waxes may lead to discoloration and are not recommended.

Important note: Apply solvents to a clean cloth and never directly to the product. Never leave a cloth moistened with solvents on a surface for any length of time.

Will Preston spaces be delivered to my home?

Yes, your custom solution will be delivered to your home on the day of your scheduled installation.

Can I install Preston myself?

No, installation is included in the price of your space. Our Professional Preston installers take care of removing existing shelves, closet rods and baseboards mounted to the walls where your new custom space will be installed.

Can I have my own installer install Preston?

No, Preston spaces are installed by a professional Preston installer.

Can I place an order now with delivery scheduled in the future?

Yes, we can do that. Please call 855-827-5623 to get started.

What do I need to do to prepare my space for installation?

Your existing space needs to be completely emptied before our professionals can install your new custom Preston solution.

Do I have to remove the original shelves and closet rods before installation can occur?

Removal of up to two rods and two shelves per wall, plus related touch-up with flat white paint is included in the price. If further demolition is required, an additional fee can be quoted.

How long will it take to install my space?

That depends on the size of your space. Most spaces can be installed in a single day!

Do I need to remove carpet or tile before you can install?

No. We will install your Preston space directly on top of your finished flooring.