[0]Help
The following information answers your most frequently asked questions. If you have additional questions, please contact us or call us at 1-888-CONTAIN (266-8246), and we will be happy to help you.
- Ordering Information
- Company Information/History
- Shipping Information
- New York City Area Delivery Information
- Stock
- Return Policy
- Franchise
- Gift Cards
- Product Consideration
- Design Help
- Media Requests
- In-Store Event or Speaker Requests
- Customer Service
Ordering Information (top)
How can I order by phone?
We are available to take your call Monday through Saturday,
8 AM –
8 PM and
Sunday, 9 AM –
7 PM Central Time.
Please don't hesitate to call us with any questions at 1-888-CONTAIN (266-8246).
Can I order by fax?
Just print out a copy of your Shopping Cart and fax it to us with a cover sheet. The cover sheet must include:
Your name
Your billing address
The ship To address and recipient name
Your phone number (must be the same as the number on file with your credit card company)
The credit card type (i.e. Visa), card number, expiration date and issuing bank (i.e. Citibank)
Your email address
Fax your completed order form toll-free to 1-800-786-5858. We will call you back to confirm the order, and give you an exact total including applicable taxes and shipping charges.
How can I check the status of my order?
You can contact us via email, or call us at 1-888-CONTAIN (266-8246),
Monday through Saturday,
8 AM –
8 PM and
Sunday, 9 AM –
7 PM Central Time.
How do I cancel an order?
If you need to cancel an order, or part of an order, please call us at 1-888-CONTAIN (266-8246), Monday through Saturday,
8 AM –
8 PM and
Sunday, 9 AM –
7 PM Central Time.
What credit cards does The Container Store accept?
We accept American Express, Discover, MasterCard, and VISA. We also accept checks - Call 1-888-CONTAIN (266-8246) for details.
I can't find a product I saw in your store. Can I order merchandise online that I saw at The Container Store?
Our Web site features a select grouping of the items we carry in our stores. For questions,
or to order products that are not featured on this site, please call us at 1-888-CONTAIN
(266-8246) or call the store nearest you.
Shipping Information (top)
- We only ship within the continental United States.
- For an additional charge, we ship to Alaska and Hawaii.
- We do not ship to APO or FPO Boxes.
- We do not ship to U.S. Territories.
What are your shipping charges?
- Some orders may require additional shipping charges. If this is the case, we will contact you before any shipment is made, or any charges are added to your credit card.
- Shipping is taxable in Washington D.C., Florida, Georgia, New Jersey, New York, Ohio, Texas and Washington.
- Heavy, large or bulky items are subject to additional shipping fees. These additional shipping fees are noted on that item's product page and are also shown in your Shopping Cart.
Do you ship APO/FPO?
At The Container Store, we are committed to offering excellent products and astonishing customer service.
That's why it's so important to us that your products arrive safely. We have tried unsuccessfully to offer
APO/FPO shipping. The extra handling involved led to an extremely high percentage of lost and damaged items,
which made many customers unhappy and frustrated. This service was not acceptable to our customers,
nor was it acceptable to us. For this reason, we no longer ship to APO and FPO addresses,
but we continue to look for viable alternatives that will allow us to ship items directly to those who are
protecting our country overseas.
If there is another stateside address to which you would like us to ship, please let us know and we will be happy to process your order. We apologize for any inconvenience.
New York City Area Delivery Information (top)
For questions about delivery, please call 917-606-8721 between the hours of 9 AM and 9 PM Monday - Friday and 10 AM to 8 PM Sunday.
Terms
- Someone must be available to accept and sign for the delivery
- If multiple deliveries are necessary, more than one delivery fee may apply
- If there is a question about stock availability, you will be contacted by someone from The Container Store
Delivery Fees
| Area | Fee |
| Manhattan | $25 |
| Boroughs | $35 |
| Staten Island | $55 |
| Westchester County | $69 |
| Fairfield County, Connecticut | $75 |
| Nassau County, New York | $59 |
| Suffolk County, New York | |
| $135 | |
| $200 | |
| * The Hamptons are East of Route 111 | |
| Bergen County, New Jersey | $69 |
| Essex County, New Jersey | $59 |
| Hudson County, New Jersey | $59 |
| New Haven County | $185 |
Return Policy (top)
What is your Return Policy?
We will be happy to issue a refund for returned merchandise when accompanied by your original receipt. Returns without a receipt will receive a merchandise credit and will require your name, address, phone number and a valid photo ID. The merchandise credit price of the returned products will be at the lowest retail price within the last 90 days (stores and online).
Returns may be made at any store. There are no shipping or restocking fees if you make an in-store return. For Click & Pickup orders, your email confirmation serves as your receipt.
Returns may also be shipped to 500 Freeport Parkway, Suite 100, Coppell, Texas 75019 (shipping fees apply).
Please call us toll-free at 1-888-CONTAIN (266-8246) if you have further questions.
Design Help (top)
Can someone help me plan and design organized spaces?
Our consultants have helped customers solve storage and organizational
problems since 1978 - no one has more experience! We get big results with even
the smallest budget and our advice is free. See Plan a Space
to get started, or call us at 1-888-CONTAIN (266-8246). If you live near our stores,
bring in your measurements and list of needs. We'll create the perfect design in minutes.
Company Information/History (top)
How do I find out more about The Container Store?
For company information, see Learn About Us.
Stock (top)
Can I purchase stock in The Container Store? How do I get a copy of your annual report?
We are currently a privately held corporation and do not offer stock to the public, or release our financial information.
Franchise (top)
Can I buy a franchise?
We are a privately held corporation and do not have plans to franchise, license or consult in our field of storage and organization.
If you have further questions, please feel free to contact us.
Product Consideration (top)
I would like The Container Store to consider my product(s) for possible sale in your
retail stores. Whom should I contact?
We are always interested in seeing stylish, innovative storage and organization
products. Please send any product and contact information with a photograph or a sample of the
product to the following address:
The Container Store
Buying Department
500 Freeport Parkway
Suite 100
Coppell, TX 75019
Product samples cannot be returned.
You can also email our buying department at newproducts@containerstore.com.
Media Requests (top)
How do I reach you about a television show, magazine or newspaper story that I am working on?
If you are a member of the media working on a story, please contact our Public
Relations Department at publicrelations@containerstore.com
In-Store Event or Speaker Requests (top)
How do I request an in-store event or speaker from The Container Store?
Please complete this form and email to our Public Relations Department at
publicrelations@containerstore.com
Privacy/Security (top)
How am I protected when shopping on your site? Do you sell my personal information to other companies?
Please read our Privacy Policy and Security Statement.
Customer Service (top)
I have a customer service issue. Whom do I contact?
We work to provide the highest level of service possible, both online and in our stores.
Please contact us or call toll-free at 1-888-CONTAIN (266-8246)
with any issues you have. We will respond promptly.
