Help

The following information answers your most frequently asked questions. If you have additional questions, please contact us or call us at 1-888-CONTAIN (266-8246), and we will be happy to help you.

• Ordering Information
• Company Information/History
• Shipping Information
• Delivery Information
  • Delivery from our Manhattan stores
  • Delivery from our White Plains, NY store
  • Delivery from our Paramus, NJ store
  • Delivery from our downtown Chicago, IL store
  • Delivery from our Washington, D.C. store
• Stock
• Return Policy
• Franchise
• Gift Cards
• Product Consideration
• Design Help
• Community Relations/Donation Requests
• Media Requests
• In-Store Event or Speaker Requests
• Privacy/Security
• Customer Service

Ordering Information   (top)

How can I order by phone?
We are available to take your call Monday through Saturday, 8 AM – 8 PM and Sunday, 9 AM – 7 PM Central Time. Please don't hesitate to call us with any questions at 1-888-CONTAIN (266-8246).

Can I order by fax?
Yes! Simply print a copy of your Shopping Cart and fax it to us with a cover sheet. The cover sheet must include:

Your name

Your billing address

The ship To address and recipient name

Your phone number (we must call you to confirm your order and to obtain payment details)

Your email address

Please do not include any credit card information on the cover sheet

Fax the cover sheet and Shopping Cart print out to 1-800-786-5858. We will call you at the number you provide to confirm the order and to give you an exact total (including applicable taxes and shipping charges.) We will obtain your credit card payme nt information by phone. You may also choose to mail your payment in the form of a check – we can provide those details when we speak with you on the phone.

How can I check the status of my order?
You can contact us via email, or call us at 1-888-CONTAIN (266-8246), Monday through Saturday, 8 AM – 8 PM and Sunday, 9 AM – 7 PM Central Time.

How do I cancel an order?
If you need to cancel an order, or part of an order, please call us at 1-888-CONTAIN (266-8246), Monday through Saturday, 8 AM – 8 PM and Sunday, 9 AM – 7 PM Central Time.

What credit cards does The Container Store accept?
We accept American Express, Discover, MasterCard, and VISA. We also accept checks - Call 1-888-CONTAIN (266-8246) for details.

I can't find a product I saw in your store. Can I order merchandise online that I saw at The Container Store?
Our Web site features a select grouping of the items we carry in our stores. For questions, or to order products that are not featured on this site, please call us at 1-888-CONTAIN (266-8246) or call the store nearest you.

Company Information/History   (top)

How do I find out more about The Container Store?
For company information, see What We Stand For.

Stock   (top)

Can I purchase stock in The Container Store? How do I get a copy of your annual report?
We are currently a privately held corporation and do not offer stock to the public, or release our financial information.

Return Policy   (top)

What is your Return Policy?

We will be happy to issue a refund for returned merchandise when accompanied by your original receipt. Returns without a receipt will receive a merchandise credit and will require your name, address, phone number and a valid photo ID. The merchandise credit price of the returned products will be at the lowest retail price within the last 90 days (stores and online).

Returns may be made at any store. There are no shipping or restocking fees if you make an in-store return. For Click & Pickup orders, your email confirmation serves as your receipt.

Returns may also be shipped to 500 Freeport Parkway, Suite 100, Coppell, Texas 75019 (shipping fees apply).

Please call us toll-free at 1-888-CONTAIN (266-8246) if you have further questions.

Franchise   (top)

Can I buy a franchise?
We are a privately held corporation and do not have plans to franchise, license or consult in our field of storage and organization. If you have further questions, please feel free to contact us.

Product Consideration   (top)

I would like The Container Store to consider my product(s) for possible sale in your retail stores. Whom should I contact?
We are always interested in seeing stylish, innovative storage and organization products. Please send any product and contact information with a photograph or a sample of the product to the following address:

The Container Store
Buying Department
500 Freeport Parkway
Suite 100
Coppell, TX 75019

Product samples cannot be returned.

You can also email our buying department at newproducts@containerstore.com.

Design Help   (top)

Can someone help me plan and design organized spaces?
Our consultants have helped customers solve storage and organizational problems since 1978 - no one has more experience! We get big results with even the smallest budget and our advice is free. See Plan a Space to get started, or call us at 1-888-CONTAIN (266-8246). If you live near our stores, bring in your measurements and list of needs. We'll create the perfect design in minutes.

Community Relations/Donation Requests   (top)

If you would like to submit a request for a donation, it must be submitted one month in advance of your event date on official letterhead. Requests can be made by mail (attn: Community Relations 500 Freeport Pkwy. Coppell, TX 75019), fax (972-538-7646) or email (donations@containerstore.com).

If you have any questions about The Container Store's community involvement and outreach programs, please contact Kelley McDonald, Marketing Director, at 972-538-6646.

Media Requests   (top)

How do I reach you about a television show, magazine or newspaper story that I am working on?
If you are a member of the media working on a story, please contact our Public Relations Department at publicrelations@containerstore.com

In-Store Event or Speaker Requests   (top)

How do I request an in-store event or speaker from The Container Store?
Please complete this form and email to our Public Relations Department at publicrelations@containerstore.com

Privacy/Security   (top)

How am I protected when shopping on your site? Do you sell my personal information to other companies?
Please read our Privacy Policy and Security Statement.

Customer Service   (top)

I have a customer service issue. Whom do I contact?
We work to provide the highest level of service possible, both online and in our stores. Please contact us or call toll-free at 1-888-CONTAIN (266-8246) with any issues you have. We will respond promptly.