The Container Store prides itself on providing exceptional customer service. Not only are we committed to helping you organize your life, we also want to make sure you clearly understand how we use information about you to provide you with the best possible shopping experience. We value the trust you place in The Container Store and we want to ensure that you understand what information we gather about you, how we use it, and the safeguards we have in place to protect it.
Acceptance of Terms
Collecting Personal Information
We collect information about you when you make a purchase in one of our Stores, through our Contact Center, or through our Site. This information may include your name, mailing and billing address, zip code, phone number, and/or email address. We may also ask for this information if you choose to participate in a survey, sweepstakes, contest, promotion or giveaway. We consider information that personally identifies you, such as your name, email address or billing information, and other data that is linked to such information, to be personal information.
With sales transactions, we may collect payment information including credit/debit card information, gift card and merchandise credit numbers, and/or checking account information. When you make a purchase in one of our Stores, through our Contact Center, or through our Site, we collect transactional information related to your purchase (i.e., what you bought, the price you paid, the payment method you used, and if the product was on sale).
We use third-party partners to collect information about your use of our Site and your product preferences. If you have provided us with your personal information, information about your use of our Site and your preferences may be linked to your personal information so that we may more effectively market to you, or to help diagnose problems on our Site.
We have software that allows us to re-create your sessions on our Site. We use this information to make our Site easier and more enjoyable to use. If you have provided us with your personal information, information about your use of our Site may be linked to your personal information, and we may use this information to contact you in order to address problems you may have experienced in using our Site.
We also collect some personal information when you use other features of our Site. We collect your email address if you sign up for our email list. In order to establish an online account, you will be asked to provide your name, email address, and zip code, and you will also need to establish a password. If you use online chat to connect with our Contact Center, we will ask for your name and email address. We may also permit you to sign on to your online account with The Container Store using log-in information (such as an e-mail address and password) you have established for using a social network profile or account (such as Facebook® or Twitter®). If you choose to do so, those credentials may be communicated to and used by a third party service provider to authenticate your credentials and ensure that access to your account is obtained properly, and to facilitate your use of you social network log-in to access your account with us. In addition, if you are a new customer and want to use your social network log-in to access your account with The Container Store, some information about you (such as your name, e-mail address, and location information) may be automatically delivered to us as part of the process by which you sign up for your account.
You may be asked to provide additional information when you use our Site to develop personal organization projects, custom space designs, registries, or wish lists. This information may be linked to personal information you have provided, such as your name. In addition, we may provide you with the ability to use social networks to share information about product purchases or interests, registries, wish lists, or other activities in which you engage on the Site. If you choose to share such information, your name and/or other personal information may be linked to the information you share about activities on our Site.
You will be asked to provide personal information if you apply for a job with The Container Store using our online application process, as explained in the "Information Provided When You Apply for a Job Online" section below.
Finally, The Container Store may permit you to submit information to our Ratings & Reviews, our customers' real-life tips and our "What We Stand For" blog (collectively referred to as "Forums"). Your use of the Forums may reveal your user name, city and state, and may allow you to publish certain other personal information about yourself. Information you submit to our Forums, including your user name, and in some cases, your city and state, becomes publicly available and can be seen, collected, and used by others. Once made public, this information cannot be made private again. Therefore, you should exercise caution when deciding to submit information to our Forums, or disclosing information about yourself or others, and you should not submit or communicate any information to the Forums that you do not want to be seen, collected, or used by others. We may link information you submit to our Forums to other information about you, including but not limited to your personal information and account information, but we will not publicly display your personal or account information other than as explained above.
Browsing Our Website
When you are using our Site, we log your IP address (a number that identifies your computer on the Internet) for system administration, troubleshooting and to examine overall traffic trends. For example, IP addresses help us determine the percentage of people coming from various online gateways, such as Google or Yahoo!. This information is collected in aggregate. It is also linked to your personal information if you provide your personal information to The Container Store.
You can browse our Site and read our editorial content without providing any personal information. However, you must provide personal information in order to make a purchase.
How We May Use Your Information
In order to serve you better, we may combine the information you provide us and the information we have from your purchases through our Site, through our Contact Center, online and in our Stores. We may also utilize information that is publicly available. This information, in total, is used to improve your overall experience with our company. Here are the ways we may use information about you in order to enhance your shopping experience at The Container Store:
Sharing Your Information and Third-party Partnerships
On occasion, The Container Store shares information collected from our customers with selected third-party companies that assist the company in advertising and marketing efforts. For example, we may retain an outside company to help us with customer research or to manage a customer database, to send catalogs or direct mail, or to send email messages. The information we provide to third parties for such purposes may include your name, address, email address, Site usage, and purchase information, which will help us target marketing communications. The Container Store may also share your information with a marketing services provider that receives information from and provides information to many businesses. Thus, information about you may be shared with other businesses, and they may use it to contact you about their products and services. The Container Store also provides some anonymous information about customer purchases to third-party companies that assist us with advertising and promoting our products and services.
You can opt out of receiving catalogs, e-mails and other marketing materials from us. You may also opt out having your information shared with other business for purposes of marketing their products and services. Information on how to opt out is provided below.
We participate in special partnerships with other companies that we believe offer products or services that our customers would be interested in and would benefit from. We do not share customers' personal information with these partner companies. Customers may receive information about these partnerships and related promotions directly from The Container Store or from the third-party companies that assist us with marketing.
The Container Store may also enter into a "co-branding" relationship with another company, or organization. At times, we may communicate with customers on behalf of that company and customers may be directed to a partner website to purchase a specific item or learn about their services. In these cases, both The Container Store and the partner company may receive personal information you provide.
Additionally, like many other companies, The Container Store may use outside marketing companies to place advertisements or links on other websites. These companies may use non-personally identifiable information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to this and other websites in order to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third party web beacon to collect this information. To learn more about this behavioral advertising practice or to opt-out of this type of advertising by certain participating advertising networks, you can visit http://www.networkadvertising.org. The Container Store is not responsible for the collection or use of information by such marketing companies or third-party websites.
Third parties may receive your personal information because you have visited their websites or accessed their links. Please refer to their privacy policies to learn about how they handle your personal information. Please note that The Container Store has no control over the privacy practices of other companies of websites, and we do not assume any responsibility or liability for any third-party's data collection or disclosure practices, their failure to abide by their privacy policies, or the content of their websites.
In the event that The Container Store is merged with or acquired by another company, or in the event of a transfer of our assets, we may disclose or transfer personal information and other information about usage of our Site in connection with such a transaction. In the event of such a transfer, we will notify you of the change of control of your personal information. You should also be aware that courts may have the authority under certain circumstances to permit personal information and other information about usage of our Site to be shared or transferred to third parties without your permission.
Disclosure of Your Personal Information
Security of Our Site
The Container Store maintains security procedures designed to keep information we own, license and process from being accessed by any unauthorized person or business. We use a variety of multi-level security systems to control access to our systems and the data that we house. Our enterprise security operations center maintains real-time monitoring for information system vulnerabilities and unauthorized access attempts into our internal systems. We also maintain physical security for our facilities and limit access to certain critical areas of our business.
Unfortunately, however, no data transmission over the Internet can be guaranteed 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to or from our Site, and you do so at your own risk. Accordingly, we disclaim liability for any theft, loss, or interception of, or any unauthorized access or damage to any data or communications. By using our Site, you acknowledge that you understand and agree to assume these risks.
Anyone with access to the email address and password you use to create an account with us can obtain access to the personal information you have provided to us. We urge you to keep your password in a safe place and not share it with anyone. Always sign out from your account and close your browser window when you have finished your visit to our Site. This ensures that others cannot access your account, which is especially important if you are sharing a computer with someone else or are using a computer in a public place.
You are responsible for maintaining the confidentiality of your account password, and you are responsible for any access to or use of our Site by any person or entity using your password, whether or not such access or use has been authorized by you.
Reviewing and Revising Your Account Information
You may review and make changes to the personal information that is stored in your user account on our Site by visiting the "My Account" area of our Site.
As a part of our commitment to your privacy, The Container Store supports and adheres to the guidelines adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to: (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers; (2) honor customers' requests not to share their information with other marketers; and, (3) honor customers' requests not to receive mail or email from The Container Store.
Children and Privacy
Our Site is not directed to children under the age of 13 years. We will never request personally identifiable information from anyone whom we know to be under the age of 13 without verifiable parental consent. By using our Site, you represent and warrant that you are at least 13 years old. If we become aware that a customer is under the age of 13 and has registered without prior verifiable parental consent, we will remove his or her personally identifiable registration information.
In addition, you must be at least 18 years old in order to establish an online account. By creating an online account with us you represent and warrant that you are at least 18 years of age.
Information Provided When You Apply for a Job Online
Our Site includes a feature ("Careers") that allows you to submit an online job application. When you submit an online application, you will be required to provide personal information, including but not limited to your name, contact information, job interests, educational and job history, and references. This information will be used by The Container Store to assess and process your application.
If we decide to interview you, we may print your application and use it during the interview process. If you are hired, your application becomes part of your employee file. If you are not immediately hired, your printed application is kept for one year and then typically will be destroyed. We may ask you to provide additional information during the interview or hiring process. We may also use the information you provide to contact you about your application; for example, to ask you to agree to a background check or to send you an offer letter.
We do not share the information you provide in the online application to anyone outside of The Container Store and HRsmart, except as we believe is required by law.
If you need any other information, please submit your requests or questions to The Container Store, ATTN: Customer Solutions Department, 500 Freeport Parkway, Coppell, TX 75019 or email us at firstname.lastname@example.org. Please allow 30 days for a response.