Why should I buy Avera from The Container Store?
Look. Price. Features. Convenience. Avera is the evolution of custom closets. Available only at The Container Store, Avera's innovative design delivers a built-in look for less than you thought possible. Features include an epoxy-coated steel framework and supports that are color-matched to your choice of matte woodgrain finishes, Drawers that open with a touch, LED Lighting and Back Panels that complete the look. And the entire process from design to installation is quick and easy. During your free design session, you'll work directly with one of our expert designers to create an Avera custom closet that fits your space and needs perfectly. Plus, every Avera custom closet includes professional installation. And unlike other custom closet retailers, we have an extensive array of hangers, bins, baskets, drawer organizers and other closet essentials to complete your project.
Where can I see Avera closets in person?
Just visit one of our stores. There, you can see a variety of Avera spaces on display.
I don't live near The Container Store. Can I still order Avera and have it installed?
Please call 855-827-5623 and we'll be happy to discuss options with you. Customers who live outside a 25-mile radius from one of our stores will incur additional fees related to freight and installation that will be calculated based on the additional mileage and the size and scope of the project.
What is the process of ordering an Avera space?
You can visit a store, schedule an in store appointment online or call 855-827-5623. We will consult with you to determine your goals, needs and style preferences, then create a personalized custom closet design and organizational plan. We will then review your design with you to ensure everything is perfect. Once you approve your design, we will take professional measurements of your space and schedule installation.
How long does the process take?
From design to installation, our process is extremely fast. Once your order has been placed we can begin installation in about a week depending on your location and availability.
What is included in the price of my Avera space?
Everything! The cost of your closet includes, delivery, demolition (removal of up to two rods and two shelves per wall, plus related touch-ups with flat white paint), installation and trash removal.
What do I need to get started?
You can get started today in the store, over the phone or online. To get an estimate, just visit a store or call -- all you need are rough measurements of your space. We'll consult with you to determine your needs and create an on-the-spot design.
What is Avera made of?
Avera is made of wood grain matte textured melamine and epoxy-bonded steel.
Does Avera hang on the wall?
Yes, there are tracks behind the solution that are installed in the wall. All other components then hang from the uprights, which are connected to the tracks.
What is melamine?
Thin paper that is pressed with a wood grain texture, treated with a melamine resin, that under heat and pressure becomes part of the particle board panel, so no glue is needed -- which means no peeling!
Is Avera CARB compliant?
Yes. Our melamine meets the CARB Phase 2 (California Air Resource Board) Standard for Formaldehyde emissions (.09 PPM).
How many finishes are available?
We offer four exclusive finishes: Cloud, Stone, Dune and Truffle.
How many drawer configurations does Avera offer?
We offer three different drawer configurations. In addition, drawers come in two widths and two heights.
What does "soft-close" mean?
Our drawers are soft-close. This means they close on their own with a gentle push.
What does "full-extension" mean?
All of our drawers are full-extension. This means you can pull them out all the way, giving you full access to the contents of the entire drawer.
Can I get lighting for my Avera space?
Yes, Avera can be outfitted with a LED lighting package. The lighting is controlled by a dimmer that is included in the lighting package.
Can I purchase lighting or accessories separately?
Because the LED lighting package and accessories are integrated into the design of the closet, they cannot be purchased separately.
How long do the LED lights last?
LED lights are extremely long lasting and energy efficient. Ours have a rated life of up to 60,000 hours. If you used the lights 12 hours a day, the bulbs would burn for more than 13 years.
What is the longest length for a shelf or closet rod?
Our widest span is 32 inches.
What is the maximum height a Avera solution can be?
Avera can be a maximum height of 94 inches tall.
Will my closet be custom made to fit my space?
Yes, every Avera space is custom-designed to fit your needs.
What is your return policy?
Avera Closets are non-refundable.
Does Avera come with a warranty?
Yes, there is a Limited Lifetime Warranty. You can read more about it here.
How do I care for my space?
Caring for your space is easy. Treat it like you would any fine piece of furniture. You can use a damp towel or nonabrasive household cleaner such as Murphy® Oil Soap or Formula 409® All-Purpose Cleaner. For stubborn stains, use mineral spirits. Do not use products containing acetone, acetate or ethyl alcohol. Harsh solvents and/or abrasives such as turpentine may break down the material bonds and should be avoided. Ammonia cleaners should be diluted. Certain waxes may lead to discoloration and are not recommended.
Important note: Apply solvents to a clean cloth and never directly to the product. Never leave a cloth moistened with solvents on a surface for any length of time.
Can Avera be delivered to my home?
Yes, your custom solution will be delivered and installed by our professional Installation team.
Can I install Avera myself?
No, installation is included in the price. Our team of experts will come to your home, measure your space and install your new custom closet. They take care of removing existing shelves, closet rods and baseboards mounted to the walls where your new custom closet will be installed.
Can I have my own installer install Avera?
No, Avera closets are installed by our professional Installation team.
Can I place an order now with delivery scheduled in the future (two to three months out)?
Yes, we can do that. Please call 855-827-5623 to get started.
What do I need to do to prepare my space for installation?
Your existing closet needs to be completely emptied. You can either do this yourself, or if you like, your Contained Home Organizer can do this for you for $75 an hour.
Do I have to remove the original shelves and closet rods before installation can occur?
No, demolition of your existing closet (removal of up to two rods and two shelves per wall, plus related touch-ups with flat white paint) is included in the price. If further demolition is required, we can take care of that for you for an additional charge.
How long will it take to install my space?
Most closets can be installed in a single day!