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Topics
  • Getting Started
  • Product Details
  • Warranty & Care
  • Installation & Delivery
Why should I buy TCS Closets from The Container Store?

You simply won't find a better value. Not only is every space made to order, but also we manufacture it from the highest quality materials. We are the closet design and organization experts with more than 35 years of experience and 11,000 genius products available to create the ultimate space for you. Best of all, we take care of the entire process from measuring, designing, demolition, installing and cleanup. We even have expert Organizers available to style and organize your space.

Where can I see TCS Closets in person?

Just visit one of our stores. There, you can see a variety of TCS Closets on display.

I don't live near The Container Store. Can I still order a TCS Closets and have it installed?

Please call 855-827-5623 and we'll be happy to discuss options with you. Customers who live outside a 25-mile radius from one of our stores will incur additional fees related to freight and installation that will be calculated based on the additional mileage and the size and scope of the project.

What is the process of ordering a TCS Closets space?

You can visit a store, call 855-827-5623 or fill out the online form to get started. We will then take professional measurements of your space (the $50 measuring fee is credited back to you when you spend $1,000 or more on your space excluding tax). We will consult with you to determine your goals, needs and style preferences, then create a personalized custom closet design and organization plan. We will then review your design with you to ensure everything is perfect. Once you approve your design, we will schedule installation.You can then choose to work with a Contained Home℠ Organizer to style and organize your space at $75 per hour. And when you purchase five hours or more of Organizing services, the initial $100 Contained Home Consultation fee is credited back to you.

How long does the process take?

From design to installation, our process is extremely fast. Once your order has been placed we can begin installation in about two weeks.

What is included in the price of my TCS Closets space?

Everything! The cost of your closet includes measuring (the $50 measuring fee is credited back to you when you spend $1,000 or more on your space excluding tax), delivery, demolition (removal of up to two rods and two shelves per wall, plus related touch-ups with flat white paint), installation and trash removal.

What do I need to get started?

You can get started today in the store, over the phone or online. To get an estimate, just visit a store or call — all you need are rough measurements of your space. We'll consult with you to determine your needs and create an on-the-spot estimate giving you a range of prices.

What are TCS Closets made of?

TCS Closets are custom-made using 1" thick Thermofused Laminate (TFL), which consists of melamine fused to a high-density particleboard (the preferred core material for cabinetry and fixtures). No trees are harvested in the production of our particleboard; rather it is made from recycled and reclaimed wood.

Do TCS Closets hang on the wall?

No, TCS Closets are custom-built from the floor up to perfectly fit your space. Each design includes back panels and base molding, and only a small stabilization bracket is mounted to the wall.

What is TFL?

TCS Closets are custom-made using 1" thick Thermofused Laminate (TFL) which consists of melamine over high-density particle board (the preferred core material for cabinetry and fixtures.). No trees are harvested in the production of our particleboard; rather it is made from recycled and reclaimed wood.

Are TCS Closets CARB compliant?

Yes. Our TFL (Thermofused Laminate) meets the CARB Phase 2 (California Air Resource Board) Standard for Formaldehyde emissions (.09 PPM).

How many finishes are available?

We offer six exclusive finishes, Pure White, Aspen, Satin Oak, Chestnut, Flint and Ebony. Several of our finishes have texture.

How many door styles does TCS Closets offer?

In addition to offering three different door profiles, you can also choose from either solid doors or tempered glass-front doors.

How many drawer styles does TCS Closets offer?

We offer three drawer front profiles. In addition, drawers come in four widths; three heights and two depths to accommodate your storage needs. Our drawer boxes are made from solid wood and feature dovetail joints.

What does "soft-close" mean?

Both our drawers and our doors are soft-close. This means they close on their own with a gentle push.

What does "full-extension" mean?

All of our drawers are full-extension. This means you can pull them out all the way, giving you full access to the contents of the entire drawer.

What is a dovetail joint?

A dovetail joint is used in carpentry. It's a particularly strong joint that resists pulling apart. It's made when a series of fingers cut to extend from the end of one board interlock with a series of fingers cut into the end of another board. They lock together like a puzzle.

Can I get lighting for my TCS Closets space?

Yes, TCS Closets can be outfitted with a LED lighting package. The lighting can be hardwired into a wall or push-button switch. The lighting can also be controlled with a dimmer. We will provide you with electrical specifications and everything you need to know after your design is confirmed.

Can I purchase lighting or accessories separately?

Because the LED lighting package and accessories are integrated into the design of the closet, they cannot be purchased separately.

How long do the LED lights last?

LED lights are extremely long lasting and energy efficient. Ours have a rated life of up to 50,000 hours. If you used the lights 12 hours a day, the bulbs would burn for more than 11 years.

Where are TCS Closets made?

TCS Closets are manufactured right here in the United States.

What is the longest length for a shelf or closet rod?

Because our shelves are 1" thick, they can span 4 feet, as can our closet rods.

What is the maximum height a TCS Closets solution can be?

TCS Closets are custom-built to fit your space and can be a maximum of 12' tall.

Will my closet be custom made to fit my space?

Yes, every TCS Closets space is custom-made to fit your needs.

What is your return policy?

Because they are custom made, TCS Closets are non-refundable.

Do TCS Closets come with a warranty?

Yes, we stand behind our TCS Closets. You can read more about it here.

How do I care for my space?

Caring for your space is easy. Treat it like you would any fine piece of furniture. You can use a damp towel or nonabrasive household cleaner such as Murphy® Oil Soap or Formula 409® All-Purpose Cleaner. For stubborn stains, use mineral spirits. Do not use products containing acetone, acetate or ethyl alcohol. Harsh solvents and/or abrasives such as turpentine may break down the material bonds and should be avoided. Ammonia cleaners should be diluted. Certain waxes may lead to discoloration and are not recommended.

Important note: Apply solvents to a clean cloth and never directly to the product. Never leave a cloth moistened with solvents on a surface for any length of time.

Will TCS Closets be delivered to my home?

Yes, your custom solution will be delivered and installed by our TCS Closets Installation team.

Can I install TCS Closets myself?

No, installation is included in the price of your space. Our team of experts will come to your home, measure your space, create a custom closet design and organization plan and install your new custom closet. They take care of removing existing shelves, closet rods and baseboards mounted to the walls where your new custom closet will be installed.

Can I have my own installer install TCS Closets?

No, TCS Closets are installed by our TCS Closets Installation team.

Can I place an order now with delivery scheduled in the future (two to three months out)?

Yes, we can do that. Please call 855-827-5623 to get started.

What do I need to do to prepare my space for installation?

Your existing closet needs to be completely emptied. You can either do this yourself, or if you like, your Contained Home Organizer can do this for you for $75 an hour.

Do I have to remove the original shelves and closet rods before installation can occur?

No, demolition of your existing closet (removal of up to two rods and two shelves per wall, plus related touch-ups with flat white paint) is included in the price. If further demolition is required, we can take care of that for you for an additional charge.

How long will it take to install my space?

That depends on the size of your space. Most closets can be installed in a single day!

Do I need to remove carpet or tile before you can install?

No. We will install your TCS Closets space directly on top of your finished flooring.

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