Q: How does the NAPO Rewards Program work? A: As an Active NAPO Professional or Provisional member, when you purchase $3,000 or more in product and/or installation from The Container Store in a calendar year, you will receive 10% of your total eligible, annual purchases back on a NAPO Rewards Card that's redeemable for product at The Container Store.
Q: How do I earn credit toward my NAPO Rewards Card? A: By purchasing product and/or installation at The Container Store either online or in stores.
Q: What is the timeframe to earn a NAPO Rewards Card? A: For 2015, beginning January 7, 2015 through December 31, 2015 and moving forward January 1 through December 31 of each calendar year.
Q: Is there anything I cannot purchase with my NAPO Rewards Card? A: You cannot purchase gift cards, TCS Installation, Contained HomeSM Services, delivery, with your NAPO Rewards Card.
Q: What purchases will not earn NAPO Rewards in the NAPO Rewards Program? A: Redemption of your previous year's NAPO Rewards Card, in addition to Shipping Fees, Tax, Delivery Fees, Contained HomeSM Services and Gift Cards are not eligible purchases as part of the NAPO Rewards Program.
Q: Can I be a POP! Star® in The Container Store's customer engagement program AND participate in the NAPO Rewards Program? A: Yes! Just as you do today, provide the Register Sales Person with the email address that identifies you as a POP! Star®, and also your NAPO ID number, at the time of checkout.
Q: If I forgot to provide my NAPO ID number to The Container Store employee when making my purchase, is there a way to have this transaction added into my profile so that it will count towards my NAPO Rewards? A: Not at this time, however we anticipate this will be a future enhancement to the program. For now, it is extremely important to make sure you provide your NAPO ID at the time of purchase.
Q: Why can't I use a client's cash, check or credit card for eligible purchases? A: In order to receive credit for a purchase in the NAPO Rewards Program, you cannot use your client's cash, check or credit cards. Doing so will cause your NAPO Rewards to be classified as taxable income by the IRS.
Q: When will I receive my NAPO Rewards Card and where will you send it? A: The Container Store will issue NAPO Rewards Cards at the end of February, following the earning period of each prior calendar year. We will mail it to you at the address provided to us by NAPO Headquarters.
Q: Can my staff or co-workers use my NAPO number when making a purchase? A: Yes! They can simply present your, or your company's, NAPO ID number at checkout. That will tie those purchases to your organization's NAPO ID number and be counted toward your NAPO Rewards.
Q: Can a NAPO member see a log of their purchases throughout the year? A: Not at this time, however we anticipate this will be a future enhancement to the program.
Q: Does my NAPO Rewards Card expire? A: Yes, the NAPO Rewards Card will expire six months from the date of issue.
Q: Do fees paid for The Container Store's Installation Services count toward my NAPO Rewards? A: Yes!
Q: What if my NAPO ID number is not recognized online or in the store? A: The Container Store receives active NAPO membership updates on a monthly basis. If you are a new Provisional or Professional NAPO member, your information will be reflected in our system around the first of each month and at that time, you will be eligible to earn NAPO Rewards.
Q: If I don't purchase at least $3,000 in products and/or installation by the end of the calendar year, do my NAPO Rewards carry over to the next year? A: No, this is a program based on spending within each calendar year.