Q: How does the NAPO Rewards Program work? A: As an Active NAPO Professional or Provisional member, when you purchase $3,000 or more in product and/or installation from The Container Store in a calendar year, you will receive 10% of your total eligible, annual purchases back on a NAPO Rewards Card that's redeemable for product at The Container Store.
Q: How do I earn credit toward my NAPO Rewards Card? A: By purchasing product and/or installation at The Container Store either online or in stores.
Q: How do I register my NAPO ID and start earning rewards? A: Link your POP! account and NAPO ID at containerstore.com/napo. Once you receive confirmation that your accounts have been linked, simply provide your POP! account to a register sales person in the store or shop online by signing in with your POP! email address and password.
Q: What is the timeframe to earn a NAPO Rewards Card? A: For 2015, beginning January 7, 2015 through December 31, 2015 and moving forward January 1 through December 31 of each calendar year.
Q: Is there anything I cannot purchase with my NAPO Rewards Card? A: You cannot purchase gift cards, TCS Installation, Contained Home℠ Services, delivery, with your NAPO Rewards Card.
Q: What purchases will not earn NAPO Rewards in the NAPO Rewards Program? A: Redemption of your previous year's NAPO Rewards Card, in addition to Shipping Fees, Tax, Delivery Fees, Contained Home℠ Services and Gift Cards are not eligible purchases as part of the NAPO Rewards Program.
Q: Can I be a POP! Star® in The Container Store's customer engagement program AND participate in the NAPO Rewards Program? A: Yes!
Q: If I forgot to provide my POP! account to The Container Store employee when making my purchase, is there a way to have this transaction added into my profile so that it will count towards my NAPO Rewards? A: Yes! Provide the order number and POP! account to any sales person in the store or call our Customer Solutions department at 1-888-CONTAIN.
Q: Why can't I use a client's cash, check or credit card for eligible purchases? A: In order to receive credit for a purchase in the NAPO Rewards Program, you cannot use your client's cash, check or credit cards. Doing so will cause your NAPO Rewards to be classified as taxable income by the IRS.
Q: Why does The Container Store need a W-9? A: If products are purchased by someone other than you, and you earn Rewards, The Container Store is required to submit a 1099 for those Rewards earned.
Q: When will I receive my NAPO Rewards Card and where will you send it? A: The Container Store will issue NAPO Rewards Cards at the end of February, following the earning period of each prior calendar year. We will mail it to you at the address provided to us by NAPO Headquarters.
Q: Can a NAPO member see a log of their purchases throughout the year? A: Yes! You can view a listing of your in-store or online purchases when you log in to your POP! account online.
Q: Does my NAPO Rewards Card expire? A: Yes, the NAPO Rewards Card will expire six months from the date of issue.
Q: Do fees paid for The Container Store's Installation Services count toward my NAPO Rewards? A: Yes!
Q: If I don't purchase at least $3,000 in products and/or installation by the end of the calendar year, do my NAPO Rewards carry over to the next year? A: No, this is a program based on spending within each calendar year.