Q: How does the NAPO Rewards Program work? A: As an Active NAPO Professional or Provisional member, when you purchase $3,000 or more in product and/or installation from The Container Store in a calendar year, you will receive 10% of your total eligible, annual purchases back on a NAPO Rewards Card that's redeemable for product at The Container Store.
Q: How do I register my NAPO ID and start earning rewards? A: In order to participate in the NAPO Rewards program, you must have a POP! account and then you are required to link your POP! account with your NAPO ID at containerstore.com/napo. Once you receive confirmation that your accounts have been linked, simply provide your POP! account to a register sales person in the store or shop online by signing in with your POP! email address and password.
Q: How do I earn NAPO Rewards? A: By purchasing product and/or installation at The Container Store either online or in stores. You must link your NAPO ID number with your POP! account and ensure you always provide your POP! account information at check-out. If you do not provide your POP! account information, the order will not be applied towards your Rewards total. See the NAPO Terms and conditions for details.
Q: What is the timeframe to earn a NAPO Rewards Card? A: January 1st through December 31st of each calendar year.
Q: Is there anything I cannot purchase with my NAPO Rewards Card? A: You cannot use your NAPO Rewards Card to purchase gift cards, installation services, Contained Home® organizing services, or delivery.
Q: What purchases will not earn NAPO Rewards in the NAPO Rewards Program? A: Redemption of your previous year's NAPO Rewards Card, in addition to shipping fees, tax, delivery fees, Contained Home® organizing services and gift cards are not eligible purchases as part of the NAPO Rewards Program.
Q: If I forgot to provide my POP! account to The Container Store employee when making my purchase, is there a way to have this transaction added into my profile so that it will count towards my NAPO Rewards? A: Yes! Provide the order number and POP! account to any sales person in the store or call our Customer Solutions department at 1-888-CONTAIN. We are unable to apply any transaction to your POP! account that has already been associated with another customers POP! account.
Q: Is a W-9 required to receive my rewards? A: Yes, The Container Store must receive a current copy of your W-9 before any rewards are issued.
Q: Why does The Container Store need a W-9? A: If products are purchased by someone other than you, and you earn Rewards, The Container Store is required to submit a 1099 for those Rewards earned.
Q: When will I receive my NAPO Rewards Card and where will you send it? A: The Container Store will issue NAPO Rewards Cards at the end of February, following the earning period of each prior calendar year. We will mail it to you at the address provided to us by NAPO Headquarters. It is the Organizer's responsibility to ensure NAPO Headquarters has the most up to date address.
Q: Can a NAPO member see a log of their purchases throughout the year? A: Yes! Once you link your POP! account with your NAPO ID number you can view a listing of your in-store and online purchases when you log in to your online account.
Q: Does my NAPO Rewards Card expire? A: Yes, the NAPO Rewards Card will expire on September 1st on the year it was issued.
Q: Do fees paid for The Container Store's Installation Services count toward my NAPO Rewards? A: Yes!
Q: If I don't purchase at least $3,000 in products and/or installation by the end of the calendar year, do my NAPO Rewards carry over to the next year? A: No, this is a program based on spending within each calendar year.
Q: Can I link two NAPO numbers to one POP! account? A: No, you can only link your individual NAPO ID number with your POP! account.
Q: Can I link my NAPO number to multiple POP! accounts? A: No, your NAPO ID number can only be linked to one POP! account.
Q: How can I confirm my Rewards total is correct? A: It is your responsibility to ensure all transactions are included within your POP! account. You can confirm your purchases by visiting www.containerstore.com and logging into your POP! account. You have until January 15th to add any missing transactions. Unfortunately, we are unable to add transactions to your Rewards total after January 15th for the previous year.