Q: What's going on with NAPO Rewards? A: After feedback from you, our NAPO members, we've decided to transition our NAPO Rewards program to our new Trade Program.
Q: How does the new Trade Program work? A: Beginning January 1st, 2018, NAPO members who have become approved members of The Container Store Trade program will begin receiving special discounts on the following products. The discount applies to regularly priced items only.
- 15% off Elfa
- 10% off TCS Closets
- 10% All other regularly priced products
Q: How do I begin receiving the Trade Program Discounts? A: If you were a NAPO member who linked your POP! account before December 27th, 2017 you will automatically begin receiving the Trade discounts on January 1st. Any NAPO member who did not link their POP! account with their NAPO ID before December 27th will need to wait and apply online beginning March 1st.
Q: How can I begin using my discount? A: Always provide your POP! account information at check-out. This will ensure your Trade Program discount is applied towards your purchase.
Q: What are the membership requirements to join the Trade Program? A: In order to join the Trade Program, you must present a business card indicating you're an Architect, Interior Designer or Professional Organizer. In addition, you'll need to present proof that you're a member of a professional organization, or a business license or resale certificate.
Q: Is there anything I cannot purchase with my Trade Program discount? A: The discount will apply to regular priced merchandise only. It will not apply towards gift cards, Contained Home, installation, shipping, delivery and taxes. This discount does not apply to previously purchased merchandise and is not valid if combined with another offer.
Q: Can a Trade member see a log of their purchases throughout the year? A: Yes! you can view a listing of your in-store and online purchases when you log in to your online account.
Q: Who can use my Trade discount? A: The approved Trade member is the only person who can use the Trade discount linked to their POP! account.
Q: How long is my membership to the Trade Program valid? A: The Trade Program discount is valid for two years. An automatic renewal will be sent. If you do not complete the renewal application within six months your Trade membership will be revoked.
Q: Can I use my Trade discount online? A: Yes, simply log-in using your POP! account and the discount will be automatically applied.
Q: Will I receive a special Trade membership card in the mail? A: No, we will not issue a special card. Instead, you'll need to provide your POP! email address at the time of purchase.
Expand the information below if you have questions about the NAPO Rewards program that ended December 31, 2017.