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Our Next Generation Store

A completely reimagined customer experience

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We've reimagined our flagship store in Dallas, which features a new architectural design, merchandising strategy and digital resources that make it easier for our customers to accomplish their projects.

Our Next Generation Store concept is a result of extensive consumer research conducted in partnership with strategic design and architectural firm, FRCH Design Worldwide and digital innovation agency, MJD. It brings to life a customer experience that offers a balance of convenient and unique digital resources combined with personalized service to deliver on the brand's purpose. The innovative new concept will serve as a test and learn environment to determine elements for eventual roll out to new and existing locations.

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"Our purpose as a brand is to help our customers accomplish their projects, maximize their space and make the most of their home. In order to help them achieve those goals you'll see a focus across all of our channels on making it easier to find the solutions they want and need," said Melissa Collins, our Chief Marketing Officer. "The Next Gen Store plays a key role in bringing our purpose to life and continuing to cultivate meaningful relationships with our customers."

The technology components in the store were finalized after many rounds of customer testing, which showed that customers' biggest hurdle in beginning a project was feeling overwhelmed. The store features 18 digital screens supporting customers as they shop, featuring everything from inspiration and tips, to an interactive design tool and even a new proprietary digital experience called The Organization Studio. The Organization Studio was developed exclusively for our brand and is currently only available at our Next Gen Store. It allows customers to upload a photo or video of their organizational challenge online, describe the challenge, and set an in-store appointment to meet with one of our store's Organization Experts. Our Organization Experts will then present the personalized solution they developed for the customer free of charge and with no purchase commitment.

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"We know that countless retailers are building digital tools and using them to innovate the shopping experience, but combining the human element with technology is when things really get powerful," said Val Richardson, our vice president of real estate. "The Organization Studio offers the convenience of an online experience and marries it with a personalized in-store engagement that offers a curated solution created by a real person."

The architectural design breaks the store space into manageable areas that naturally pull the customer through the store and make it easier to navigate. Ceilings were lowered to make the store more inviting, rows of shelving were removed to improve sight lines, and new flooring as well as enhanced lighting were implemented to create a more approachable and comfortable environment.

This redesign features Custom Closets as a real focal point with higher ceilings anchoring the Custom Closet Studio in the store, creating a destination where closet vignettes allow our customers to visualize possibilities at every price point. It is an elevated and more comfortable experience featuring a new hospitality component, including a seating area where customers can review an inspiration book and gather ideas for their own spaces. There are also interactive screens at the Custom Design Centers - a great tool for the store team and the customers, showing more examples of "real" closet spaces for them to peruse.

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In addition to the Custom Closets Studio, new merchandising is reflective of a real home kitchen or office space to allow shoppers to get a sense of how products might work in their own homes. Small and large project solutions are highlighted throughout the store to show how one might begin a project or maximize their space in any area they had not yet considered organizing.

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We invite our regional customers to come in and check out the new look and feel of our store, and also get started on your next organizational project.