btL luggage is warranted to be free from defects in material and workmanship for 5 years from the original date of purchase. If defective, this product will be repaired or replaced at the discretion of Olivet International Inc. This warranty applies when the product is used under normal conditions for which the product is designed, and does not apply to normal wear and tear or damage related to accident, misuse, improper care, or negligence in the event of damage cause by the common carrier. It is the responsibility of the user to file, at the time of damage, a claim with the common carrier. For more information, contact us at 888-CONTAIN (266-8246) Monday through Saturday, 8 AM - 9 PM and Sunday, 9 AM - 7 PM (Central Time). You may also contact Olivet International Inc. directly at 800-856-9119 or email@example.com.