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Eagle Creek's No Matter What Warranty covers the Lifetime Warranty promise plus the added insurance of repair or replacement due to damage, regardless of the cause. During this period, we will repair or replace it at our discretion. Contents of your bag are excluded. Contact Eagle Creek directly at 800-874-1048 or Eagle_Creek_Warranty@vfc.com. You may also contact us at 888-CONTAIN (266-8246) Monday through Saturday, 8 AM - 9 PM and Sunday, 9 AM - 7 PM (Central Time).