x
 

Gift Card FAQs

How can I buy a gift card from The Container Store?
You can purchase a gift card at any of The Container Store retail stores for denominations $20 - $500.

You can also purchase a gift card online by clicking on the gift card icon on the Home page or click here and select the card type and the amount you would like to purchase. Online, you can purchase up to 10 gift cards in denominations of $25, $50, $75, $100. Please Note: If you are ordering multiple gift cards online, we must ship them all to the same address. If you want to order a gift card for more than one person and want it shipped directly to each person, please place separate orders for each gift card. If you would like to purchase more than 10 gift cards, call 1-888-CONTAIN to place your order.

Do you offer eGift Cards?
Yes we do. See details.
containerstore.cashstar.com/about/terms_and_conditions/

I'm ordering a gift card as a gift for someone else. What does The Container Store presentation look like?
The Container Store gift card is beautifully presented in a customized carrier. Click here to view this presentation.

x

 

How do I redeem The Container Store gift card or merchandise credit card?
If shopping online, proceed through Checkout and select gift card or merchandise credit card as your payment method. Enter Gift Card number and 4 - digit PIN number located in the scratch-off area on the back of the card, as shown:

If your order has a remaining balance after your gift card has been applied, please select another form of tender to complete your transaction. If the amount of your gift card is MORE THAN the amount of your order, your gift card will automatically be recalculated to the new, lower amount after the order amount has been deducted. The Container Store gift cards and merchandise credit cards can also be redeemed in any of our retail stores.

How can I check the balance of my gift card or merchandise credit card?
You may check your balance in any of our retail stores or go online and visit the Check Your Balance area of the site. You may also call 1-877-877-0032 for balance information 24 hours a day.

When can I expect to receive The Container Store gift card that I ordered online?
The Container Store gift cards usually ship within 24 hours via USPS 1st Class Mail within the United States and should arrive within 5-6 business days. (Sorry, expedited service is not available.)

Does my gift card or merchandise credit card ever expire?
The Container Store gift cards and merchandise credit cards never expire - but why wait to organize your life?!

What if I lose my gift card?
We will replace the remaining value on a lost or stolen gift card when the original receipt is presented. Please call 1-888-CONTAIN for more information.

Can I still use my paper gift certificate?
You bet. Although no longer available for purchase, The Container Store paper gift certificates are accepted in any of our stores or simply mail in your gift certificate with your mailed-in order, and we'll take care of the rest. Paper gift certificates may not be redeemed online or via phone.

The Container Store
Customer Solutions
500 Freeport Parkway
Coppell, TX. 75019

If I don't use my gift card, will I be charged any fees?
No, The Container Store will not charge any non-use fees on gift cards with a remaining balance.

Can I reload my gift card?
No, our gift cards are not "reload-able" but we'd be happy to sell additional cards instead. Visit any of our stores or online to purchase a gift card.

My card no longer works. Can it be replaced?
We will be happy to replace your damaged gift card free of charge as long as the card number and balance can be verified. This can be done at any of our Store locations.

Can I consolidate multiple gift cards onto one gift card from The Container Store?
Yes, you can. Simply visit any of The Container Store locations nationwide.

Can I return an item that I have purchased using a gift card?
Yes, simply return the merchandise along with your receipt to any of The Container Store retail locations nationwide and your return amount will be credited to a new gift card.

What is The Container Store gift card return policy?
We would be happy to refund your gift card purchase as long as you have the original receipt and are in possession of the actual gift card. We will refund the amount remaining on the gift card. Please call 1-888-CONTAIN for more information.



 
©2014 The Container Store® Inc.   All rights reserved. Use of this site signifies your acceptance of The Container Store® Website Privacy Rights.
California Transparency in Supply Chains Act