A Career at The Container Store

Customer Solutions

The Container Store's Customer Solutions Department is located within our home office in the Dallas/Fort Worth Metroplex. The experts in our Customer Solutions Department assist customers on the phone, through email and via Live Chat on our website. These employees place orders, answer questions and handle all shipping and product questions our customers may have.

This department operates much like one of our stores, incorporating our unique culture and Foundation Principles™ in the day-to-day business. Employees receive extensive training related to our products, systems and service. Customer Solutions Department employees also enjoy unique benefits such as chair massages, dry cleaning services, on-site café that is subsidized by the company, and more!

We offer full-time and part-time opportunities. A position in this department requires excellent communication skills, strong technology skills, attention to detail, professionalism, a passion for helping others solve their storage challenges and a strong sense of urgency.

The Container Store is consistently seeking exceptionally qualified applicants. We encourage you to apply even if you are not responding to a job announcement as we continually review applications for both current and future needs. We are seeking people who are comfortable with the Internet and e-commerce. Candidates should also have experience in some of the following areas: sales, customer service, email and call center interaction.

We are proud to be an Equal Opportunity Employer.

Click here to review physical requirements.

Our employee-first culture is supported through great training, consistent communication and an outstanding benefits package. Here are some highlights of the special and unique benefits we offer our full-time and part-time employees.

• Great pay and exceptional training
• 40% merchandise discount
• 50% discount on elfa, our best-selling product
• 30% discount on our Installation Service
• Paid vacation
• 401(k) plan with discretionary employer match
• Security in a financially strong company
• Medical/Dental/Vision plans
• Term Life insurance and In-Hospital Cash plans
• MEDEX Travel Assist
• Domestic Partner and Common Law Spouse coverage
• Employee Assistance Program available online and via telephone 24 hours a day
• Corporate Wellness Program available online 24 hours a day
• Pet insurance
• A consistent Performance Review process
• Casual, yet professional, work attire
• An opportunity to provide the most extraordinary service to the most amazing customers
• And many, many more!

Additionally, our full-time employees are eligible for:

• Company-paid group Short Term Disability and Long Term Disability insurance
• Flexible Spending Accounts
• Paid maternity and paternity leave
• Paid pregnancy disability leave
• Company-paid Healthcare Concierge Service
• Sick pay